I need to completely remove ZoneAlarm, or there are remnants of ZoneAlarm on a system but the removal tool will not work.
Removal Tool
Solution:
01.) Restart system into safe mode
02.) Once you are at the desktop, Click Start, My Computer
03.) Click Tools, Folder Options, View Tab
04.) Place a dot next to "Show Hidden Files and Folders"
05.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
06.) Choose Yes to the warning
07.) Click OK
08.) Double click C:
Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.
09.) Double Click the Program Files Folder
10.) Right Click the Zone Labs Folder (if present), click Delete, and choose
Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs -
> ZoneAlarm folder and delete out as many of the files listed here as
possible.
11.) Close this window
12.) Click Start, My Computer
13.) Double Click the C:
14.) Double Click the Windows Folder (It may also be WinNT)
15.) Right Click the Internet Logs Folder, click Delete, and choose Yes
16.) Double Click the System32 Folder
17.) Right Click the Zone Labs Folder (if present), click Delete, and choose
Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.
18.) Locate and delete the following files in the System32 folder if they are
present:
- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zllictbl.dat
- zpeng24.dll
19.) Clear your Temp Directory per the instructions below.
- Go to Start -> Run
- Type %temp% and click OK
- Select all of these files and delete them
20.) Clear the Prefetch folder per the instructions below (Windows XP only).
- Go to Start -> Run
- Type Prefetch and click OK
- Select all of these files and delete them
21.) Remove the necessary registry entries:
Note that you will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):
HKEY_LOCAL_MACHINE\Software\Zone Labs
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant
22.) Close this window, then empty your recycle bin.
23.) Restart the computer.
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